RESUME
Professional ​
info​​
With a bachelor’s degree in Computer Science, an MBA, and extensive experience in IT managed services across multiple industries—primarily telecommunications, state-owned enterprises, the public sector, and private sector enterprises—I have developed deep expertise in service design architecture. My work spans various technologies, manufacturers, distributors, and partners, focusing on formulating strategic frameworks for IT infrastructure maintenance, IT operations, and IT-as-a-Service delivery models. This ensures operational efficiency, service reliability, and alignment with business objectives.
Skills
Work​
experience​
Head of Service Architect
& Innovations
XLSMART Business [2025– Present]
Responsible for leading the Service Architecture & Innovation team in shaping and delivering value-driven solutions, including Managed Services, Maintenance Services, and Platform-as-a-Service (PaaS). Focused on creating compelling value propositions for clients and the market, while collaborating with the Go-To-Market team to successfully launch and scale offerings that drive customer success and business growth.
VP Head of Managed
Services & Operation
Indosat Ooredoo Hutchison [2024– 2025]
Responsible for delivering managed services, maintenance support, and Technology-as-a-Service solutions, minimizing downtime, enhancing performance, ensuring governance, optimizing project handovers, building a strong team, and driving service transformation
AVP Managed Services
Specialist
Indosat Ooredoo Hutchison [2021– 2024]
Responsible for designing targeted service solutions that align with client needs, ensuring profitability, risk mitigation, and operational efficiency while fostering collaboration with stakeholders, partners, distributors, and principals for seamless service delivery
Client Partner
NTT Limited [2019– 2021]
Responsible to assist NTT client manager to bring managed services value proposition to the market which consists of NTT MS annuity offering, Tech as a subscription, and its value-added services.
​
Service Architect
NTT Limited [2019– 2020]
Provide an IT service value proposition for NTT client's IT operation, and ensure that customers receive service design & service management processes which contractually and operationally meet their requirements with NTT value proposition & platforms
Service Architect
Dimension Data Indonesia [2017 – 2019]
Provide an IT service value proposition for Dimension Data client's IT operation, and ensure that customers receive service design & service management processes which contractually and operationally meet their requirements with Dimension Data value proposition & platforms
​
Service Delivery Manager
Dimension Data Indonesia [2015 – 2017]
Responsible for keeping the clients satisfied with Dimension Data cloud services through managing cloud operation, by fixing any reliability issues, performing service level management, regular reporting.
​
Managed Service Supervisor
IBM Indonesia [2012 – 2015]
​Lead a team of technical resources (directly/indirectly) to deliver managed services solutions for IBM Indonesia's clients related to IT operation
​
Technical Solution Architect
IBM Indonesia [2011 – 2012]
​Responsible for defining and describing an architecture of a system delivered in the context of a specific solution related to IBM Products and its supporting systems
Data Center Management
IT Service Management
IT Service Design
Project Management
Cloud Computing Technology
Languages
Bahasa Indonesia
English
Education
Bachelor of Computer Science
​Bina Nusantara International, Jakarta Indonesia
07/2007 – 07/2011
​
Master of Business Administration
IE Business School, Madrid Spain
02/2017 – 06/2018
​
​
